Frequently Asked Questions

If you cannot find the information you need in the FAQ, please contact us by email or LINE.

Depending on the details of your inquiry, it may take some time for us to reply. Thank you for your understanding.

Booking & Rates

  • Are there any benefits to booking directly?
    Yes. Guests who book through the official website can use the exclusive 10% off coupon code: “time10”. In principle, we set the official website to offer the best available rate. If you find a different rate on another platform, please contact us and we will adjust it where possible.
  • Is this the same property I saw on Airbnb or Booking.com?
    Yes. This is the official website for in the meantime HAKONE. If you found us on Airbnb, Booking.com, Instagram, or another platform, you can also check availability and book directly from this official website.
  • Where can I check availability and rates?
    Please use the Reservation button at the bottom of the screen. After selecting your dates and number of guests, you can check available dates and rates.
  • Can you issue a receipt?
    Yes. We can issue a receipt. Please let us know the required name and details after booking.
  • Can I book on the same day?
    Sorry, same-day bookings are not accepted. Please book by the day before your stay.
  • What payment methods are available?
    In principle, payment is by credit card. Bank transfer may be available if credit card payment is difficult.

Check-in & Stay Information

  • How many guests can stay?
    The property accommodates up to 8 guests. There are 3 bedrooms: Bedroom 1 has 2 single beds, Bedroom 2 has 2 single beds, the Japanese-style room has 3 futons, and the living room has 1 sofa bed.
  • Is the villa suitable for groups of 4–8 guests?
    Yes. in the meantime HAKONE is an entire private villa with three bedrooms for up to 8 guests. It is well suited to groups of approximately 4–8, including families, extended families, and groups of friends.
  • What are the check-in and checkout times?
    Check-in is from 4:00 PM, and checkout is by 11:00 AM. Detailed check-in instructions will be provided after booking.
  • Can children stay?
    Yes. Children are welcome. Children’s equipment is available, including a children’s chair, children’s cutlery, and a baby gate.
  • Are pets allowed?
    Sorry, pets are not allowed.
  • Can students stay without an accompanying adult?
    We do not accept bookings made only by students. Please stay together with working adults.

Rooms & Facilities

  • Is there a kitchen?
    Yes. A kitchen is available. Cookware and tableware are also provided for use during your stay. Condiments such as salt, pepper, soy sauce, and cooking oil are available.
  • Is there a washer and dryer?
    Yes. A washer and dryer are available. They are useful for longer stays and family trips.
  • Is Wi-Fi available?
    Yes. Wi-Fi is available throughout the property. It can be used for workation stays, video streaming, and general internet use.
  • Can we watch TV?
    Terrestrial TV is not available. A projector / cinema area is available, so guests can enjoy streaming services. Please use your own account for streaming services.

Hot Spring, Sauna & Outdoor Facilities

  • Is there a hot spring bath?
    Yes. You can enjoy Ninotaira Onsen in the indoor bath. The spring quality is a simple hot spring, neutral, hypotonic, and high-temperature. There are no special usage conditions, and the bath is available 24 hours a day.
  • Is the sauna private?
    Yes. Because the property is rented as an entire villa, only staying guests use the private Finnish-style sauna during their stay. Sauna use is included in the accommodation fee. As an outdoor facility, it is unavailable from 10:00 PM to 7:00 AM.
  • Can we enjoy löyly in the sauna?
    Yes. Löyly is available in the private Finnish-style sauna reserved for staying guests.
  • Can we use a cold plunge and relax outdoors after the sauna?
    Yes. A cold plunge is located beside the sauna, followed by an outdoor relaxation area where guests can cool down in the natural surroundings. Please use these facilities safely and according to your physical condition.
  • Can we have a BBQ when it rains?
    Yes. The BBQ equipment is in the covered first-floor piloti, so guests can use it even in rainy weather. Use is included in the accommodation fee. As an outdoor facility, it is unavailable from 10:00 PM to 7:00 AM.
  • Can we use the fire pit when it rains?
    Yes. The fire pit for staying guests is in the covered first-floor piloti, so it is available even in rainy weather. Use is included in the accommodation fee. Please follow the fire safety instructions and use it only outside the restricted hours of 10:00 PM to 7:00 AM.
  • Can we use outdoor facilities at night?
    Sorry, outdoor facilities cannot be used from 10:00 PM to 7:00 AM. For neighborhood consideration, facilities such as the BBQ area, sauna, and fire pit must be used only during the designated hours.

Access & Parking

  • Is parking available?
    Yes. On-site parking is available for up to 3 cars. Please note that the parking space is arranged for tandem parking. In winter, snow may fall in the area, so please come with winter tires or other appropriate winter driving equipment.
  • Can we access the villa by bus?
    Yes. The villa is accessible by bus and is about a 3-minute walk from the nearest stop, Midori no Mura Iriguchi. It is also about a 5-minute drive from Gora Station.
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